We're please to advise that the issue has been located. Our Infrastructure and Network teams were able to pinpoint a hardware issue affecting one of the hosts in the estate.
This host has now been removed from load for further internal investigations.
Please accept our apologies for the inconvenience.
Posted Mar 18, 2025 - 18:42 GMT
Update
The network is showing some signs of recovery. We remain in contact with engineers to better understand the root cause.
Posted Mar 18, 2025 - 13:38 GMT
Update
We are currently experiencing network issues and have escalated this to our service provider. We will provide an update soon.
Posted Mar 18, 2025 - 13:03 GMT
Update
We have escalated the issue.
Posted Mar 18, 2025 - 12:49 GMT
Investigating
We are currently investigating this issue.
Posted Mar 18, 2025 - 12:48 GMT
This incident affected: CRM, Letters / Emails / SMS, and Reports.