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All Systems Operational
Uptime over the past 90 days. View historical uptime.
CRM
Operational
90 days ago
99.2
% uptime
Today
Letters / Emails / SMS
?
Operational
90 days ago
99.16
% uptime
Today
Reports
Operational
90 days ago
99.16
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 26, 2024
No incidents reported today.
Apr 25, 2024
Resolved -
This incident has been resolved.
Apr 25, 07:58 BST
Apr 25, 07:58 BST
Identified -
CRM attachments are currently unavailable. We're working on a solution.
Apr 25, 07:09 BST
Apr 25, 07:09 BST
Apr 24, 2024
No incidents reported.
Apr 23, 2024
No incidents reported.
Apr 22, 2024
No incidents reported.
Apr 21, 2024
No incidents reported.
Apr 20, 2024
No incidents reported.
Apr 19, 2024
No incidents reported.
Apr 18, 2024
No incidents reported.
Apr 17, 2024
Resolved -
This incident has been resolved.
Apr 17, 17:17 BST
Apr 17, 17:17 BST
Update -
We experienced an issue with a partner network connection to our data centre.
Our brand new server has remained unaffected during these connection problems.
We’re sincerely sorry for this disruption which we appreciate is not acceptable. Every effort is being taken to prevent a reoccurrence.
Apr 17, 15:17 BST
Our brand new server has remained unaffected during these connection problems.
We’re sincerely sorry for this disruption which we appreciate is not acceptable. Every effort is being taken to prevent a reoccurrence.
Apr 17, 15:17 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 17, 14:49 BST
Apr 17, 14:49 BST
Update -
Our CRM remains in working order, however, users are seeing intermittent connection issues.
Apr 17, 14:07 BST
Apr 17, 14:07 BST
Update -
A team of engineers are currently looking into the issue. We will provide an update ASAP.
Apr 17, 13:33 BST
Apr 17, 13:33 BST
Update -
Some services are in the process of being restarted.
Apr 17, 13:24 BST
Apr 17, 13:24 BST
Update -
This has been escalated as a Priority 1 with our network provider.
Apr 17, 13:08 BST
Apr 17, 13:08 BST
Investigating -
We are currently investigating this issue.
Apr 17, 13:04 BST
Apr 17, 13:04 BST
Apr 16, 2024
No incidents reported.
Apr 15, 2024
No incidents reported.
Apr 14, 2024
Resolved -
We’re pleased to advise our full disaster recovery plan has been successfully executed.
All the historic files have now been restored. All systems and processes are working as expected.
A full investigation is now underway to determine exactly what happened to our systems, and to see what lessons can be learned.
We would like to take this opportunity to apologise for any inconvenience and to thank you for your support during this unexpectedly tough period.
Apr 14, 13:18 BST
All the historic files have now been restored. All systems and processes are working as expected.
A full investigation is now underway to determine exactly what happened to our systems, and to see what lessons can be learned.
We would like to take this opportunity to apologise for any inconvenience and to thank you for your support during this unexpectedly tough period.
Apr 14, 13:18 BST
Update -
2.8 million file attachments dating back to the beginning of 2020 have been successfully restored today. We're continuing to restore pre 2020 files over the weekend ready for business on Monday.
Apr 12, 17:22 BST
Apr 12, 17:22 BST
Update -
We're pleased to report that the CRM and its background processes remain in good working order.
Please note that some of yesterdays automated background processes such as reports, emails, SMS, and updates may not have taken place. Some of these maybe picked up in todays processes. However, if you notice any that are missing and you still need them, please raise a Support Request and our team will do their best to rerun them for you.
File attachments from 2023-24 have been fully restored. Older attachments are in the process of being restored and may not be available until later today. We ask that users try again later if they can't locate these.
Please let us know if you notice anything out of the ordinary and we will look into it right away.
Thank you for your patience.
Apr 12, 09:48 BST
Please note that some of yesterdays automated background processes such as reports, emails, SMS, and updates may not have taken place. Some of these maybe picked up in todays processes. However, if you notice any that are missing and you still need them, please raise a Support Request and our team will do their best to rerun them for you.
File attachments from 2023-24 have been fully restored. Older attachments are in the process of being restored and may not be available until later today. We ask that users try again later if they can't locate these.
Please let us know if you notice anything out of the ordinary and we will look into it right away.
Thank you for your patience.
Apr 12, 09:48 BST
Update -
The main CRM remains in good working order and is ready for use.
Automated emails, SMS, reports, case updates etc. have started up as expected this morning.
Apr 12, 07:30 BST
Automated emails, SMS, reports, case updates etc. have started up as expected this morning.
Apr 12, 07:30 BST
Monitoring -
We're pleased to confirm that our Disaster Recovery has been successful, the main CRM has been restored and is ready for use.
Automated process such as emails, SMS and reports will be started first thing in the morning.
Apr 12, 01:25 BST
Automated process such as emails, SMS and reports will be started first thing in the morning.
Apr 12, 01:25 BST
Update -
Update
Our system configuration process is underway. Testing will commence when this is completed.
We remain on target.
Apr 11, 21:02 BST
Our system configuration process is underway. Testing will commence when this is completed.
We remain on target.
Apr 11, 21:02 BST
Update -
Update
Our system recovery process has completed.
We remain on schedule.
Apr 11, 19:26 BST
Our system recovery process has completed.
We remain on schedule.
Apr 11, 19:26 BST
Update -
Update
We're pleased to advise that our Disaster Recovery Plan remains on target. We expect to have all systems operational for business tomorrow.
The system recovery process is currently running and is due to be completed in the next 2 hours.
We will test all connections and services during the course of the evening and into the night.
Apr 11, 17:20 BST
We're pleased to advise that our Disaster Recovery Plan remains on target. We expect to have all systems operational for business tomorrow.
The system recovery process is currently running and is due to be completed in the next 2 hours.
We will test all connections and services during the course of the evening and into the night.
Apr 11, 17:20 BST
Update -
Update
- Migrate data to the new server - in progress and on target
Apr 11, 16:28 BST
- Migrate data to the new server - in progress and on target
Apr 11, 16:28 BST
Update -
Update
- Rebuild our server and operating system - completed
- Reinstall software - completed
Apr 11, 12:25 BST
- Rebuild our server and operating system - completed
- Reinstall software - completed
Apr 11, 12:25 BST
Identified -
We regret to inform you that we have had a major outage on our main server. This has resulted in the need for us to enact our disaster recovery process.
Next Steps
- Our system will be unavailable for the remainder of today
- Users should avoid trying to access the CRM during this period
- We will provide updates on our progress via this page
Our Process
- Rebuild our server and operating system
- Reinstall software
- Migrate data to the new server (no stored data has been or will be lost)
- Test connections, services, and process
- Provide a go live notification
We sincerely apologise for the inconvenience and hope that you'll understand that somethings are out of our hands. We will do our utmost to have your systems up and running by the close of the day so that you can start get your business up and running as normal tomorrow morning.
Apr 11, 11:14 BST
Next Steps
- Our system will be unavailable for the remainder of today
- Users should avoid trying to access the CRM during this period
- We will provide updates on our progress via this page
Our Process
- Rebuild our server and operating system
- Reinstall software
- Migrate data to the new server (no stored data has been or will be lost)
- Test connections, services, and process
- Provide a go live notification
We sincerely apologise for the inconvenience and hope that you'll understand that somethings are out of our hands. We will do our utmost to have your systems up and running by the close of the day so that you can start get your business up and running as normal tomorrow morning.
Apr 11, 11:14 BST
Update -
We remain in contact with the Windows team who are working on a fix. A further update will be provided in the next 15 minutes.
Apr 11, 10:38 BST
Apr 11, 10:38 BST
Investigating -
System are up and down at the moment. We're investigating why this occurring.
Apr 11, 10:03 BST
Apr 11, 10:03 BST
Monitoring -
We're pleased to advise that systems are back up and in operation. We're continuing to discuss this with our provider and will ensure that we get to the root cause of the problem.
We’ll work on rerunning any missed reports and processes during the course of the morning.
Please accept our sincere apologies for the inconvenience.
Apr 11, 09:37 BST
We’ll work on rerunning any missed reports and processes during the course of the morning.
Please accept our sincere apologies for the inconvenience.
Apr 11, 09:37 BST
Update -
We're currently in discussion with the server team about the next steps. We will provide an update on progress and timings ASAP.
Apr 11, 09:11 BST
Apr 11, 09:11 BST
Update -
This has been escalated to the highest possible position and has a team of people looking at resolving the problem.
Apr 11, 08:53 BST
Apr 11, 08:53 BST
Update -
Our engineers are currently hard at work trying to find the issue behind this.
Apr 11, 08:31 BST
Apr 11, 08:31 BST
Update -
The network team are continuing to investigate the problem and will have an update shortly.
Apr 11, 07:59 BST
Apr 11, 07:59 BST
Investigating -
We have escalated to our network provider who is looking into it.
Apr 11, 07:13 BST
Apr 11, 07:13 BST
Apr 13, 2024
No incidents reported.
Apr 12, 2024