Network Connection Problems

Incident Report for Lunar CRM

Resolved

This incident has been resolved.

Posted Apr 17, 2024 - 17:17 BST

Update

We experienced an issue with a partner network connection to our data centre.

Our brand new server has remained unaffected during these connection problems.

We’re sincerely sorry for this disruption which we appreciate is not acceptable. Every effort is being taken to prevent a reoccurrence.

Posted Apr 17, 2024 - 15:17 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2024 - 14:49 BST

Update

Our CRM remains in working order, however, users are seeing intermittent connection issues.

Posted Apr 17, 2024 - 14:07 BST

Update

A team of engineers are currently looking into the issue. We will provide an update ASAP.

Posted Apr 17, 2024 - 13:33 BST

Update

Some services are in the process of being restarted.

Posted Apr 17, 2024 - 13:24 BST

Update

This has been escalated as a Priority 1 with our network provider.

Posted Apr 17, 2024 - 13:08 BST

Investigating

We are currently investigating this issue.

Posted Apr 17, 2024 - 13:04 BST

This incident affected: CRM, Letters / Emails / SMS, and Reports.